Passenger flights

Passenger Services – departure and arrival

• check-in and boarding
• through check-in  to connection flights
• ticket issuing and excess baggage collection
• assistant of PRMs
• special assistance for unaccompanied minors
• lost and damaged baggage
• security service
• protocol

Ramp Services

• Baggage Handling
• Cooling and Heating
• Ramp to Flight Deck Communication
• Loading and Unloading
• Starting
• Safety Measures
• Moving of Aircraft
• Exterior Cleaning
• Interior Cleaning
• Toilet and Water Service
• Catering Ramp Handling
• De-Icing/Anti-Icing Services

Load Control, Communications and Flight Operations

• Load Control
• Communications
• Flight Preparations at the Airport of Departure
• En-route Flight Assistance
• Post-flight Activities
• Crew Administration Crew Layover

Cargo and Mail Services

• Cargo and Mail Handling
• Customs Control
• Irregularities Handling
• Document Handling
• Physical Handling
• Transfer/Transit Cargo
• Post Office Mail

Support Services 

• Unit Load Device (ULD) Control
• Surface Transport
• Catering Services 

Security

• Passenger and Baggage Screening and Reconciliation
• Cargo and Post Office Mail
• Catering
• Aircraft Security
• Additional Security Services